NEXA Training Pty Ltd (ABN 61 671 438 216), trading as Nexa Training, RTO 46538 (“Nexa”, “we”, “us”). Platform: learn.nexa.edu.au (“the Platform”). Effective 4 August 2026.

1. Who these terms cover

1.1 These terms apply to: (a) individuals purchasing or enrolling in courses or course packs (“Learners”); and (b) organisations purchasing a Compliance Hub subscription (“Subscribers”), including the people they add to their plan.

1.2 By purchasing, enrolling, or ticking “I agree” at checkout, you accept these terms.

1.3 Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

2. What the training is (and isn’t)

2.1 Awareness courses on the Platform are not nationally recognised training and do not confer a Statement of Attainment or a unit of competency, unless a course explicitly states otherwise. Each awareness course is RTO-crafted and issues a certificate of completion.

2.2 Completing a course does not, by itself, make a person or business compliant with any law. Training is one part of a duty holder’s obligations. We do not provide legal advice.

3. Single courses and packs (one-off purchases)

3.1 Prices are in AUD and shown exclusive of GST; GST is added at checkout. The checkout page and tax invoice show the GST separately.

3.2 Access begins on payment. A single course purchase gives one named Learner access to that course; a pack purchase gives one named Learner access to each course in the pack.

3.3 Course access includes refreshers of that course content while the course remains published on the Platform.

3.4 Refunds. Nothing here limits your Australian Consumer Law rights. In addition: if you have not substantially commenced a course, contact us within 14 days of purchase and we will refund it. Once a course has been substantially completed or a certificate issued, refunds are at our discretion (your ACL rights still apply — for example, if the course is faulty or not as described).

3.5 Free courses (such as Psychosocial Hazards) are provided free of charge, permanently, with a personal certificate of completion. They carry no organisational records, register or export.

4. Certificates and verification

4.1 On completing a course, the Learner is issued a certificate of completion bearing their name, the course, the completion date, and a QR code / link for online verification.

4.2 The certificate belongs to the Learner. It remains theirs, and remains verifiable, regardless of who paid for the training and regardless of any later dispute between Nexa and a Subscriber.

4.3 Revocation — integrity grounds only. We may revoke a certificate (and disable its verification) only where: (a) it was obtained by fraud, impersonation, or having another person complete the course or assessment; (b) the completion record was manipulated, automated, or otherwise not a genuine completion by the named Learner; (c) the certificate was issued in error (wrong person, wrong course, technical fault) — in which case we correct and reissue where a genuine completion occurred; or (d) revocation is required by law or a regulator. We will notify the affected Learner, give them a chance to respond except in clear fraud cases, and record the reason.

4.4 Certificates state the completion date and a recommended refresher date. Awareness certificates do not “expire” at law; currency policy is the employer’s to set.

5. Compliance Hub subscriptions

5.1 Plans and seats. Crew (up to 4 seats), Team (up to 25), Company (up to 50), as published on nexa.edu.au/pricing. Seats are for people in the Subscriber’s organisation; a seat may be reassigned when a person leaves. Seat limits are enforced in-app. Enterprise arrangements are quoted separately.

5.2 Term. Every subscription is a 12-month term, starting on purchase.

5.3 Billing. The Subscriber chooses at checkout: (a) Yearly — the annual fee in advance; or (b) Monthly — twelve equal monthly instalments across the same 12-month term. Monthly billing splits the payments; it does not shorten the term or create a month-to-month plan. The Subscriber’s commitment is the full 12 months.

5.4 All subscription prices are ex-GST; GST is added at checkout. Prices for a current term don’t change mid-term. We may change prices for renewal terms with at least 30 days’ notice before renewal.

5.5 Renewal. Subscriptions renew for a further 12-month term unless cancelled before the renewal date. We email the Subscriber before every renewal.

5.6 Cancellation. A Subscriber may cancel renewal at any time via the customer portal; the subscription then runs to the end of the current paid term. Mid-term cancellation of a monthly-billed plan does not extinguish the obligation to pay the remaining instalments of the term (see clause 6).

6. Non-payment and default (monthly plans)

6.1 If a monthly instalment fails, we retry the payment and notify the Subscriber. The account enters arrears if payment is not made within 14 days of the due date.

6.2 While an account is in arrears we may suspend the Subscriber’s organisational services: the team dashboard, compliance register, refresher alerts, reporting, evidence bundles and audit export, and the ability to assign courses or add seats. No new enrolments occur, and no new certificates are issued, under the suspended plan.

6.3 If arrears continue for 30 days, or the Subscriber repudiates the term (for example, cancels the payment method and refuses to pay), then: (a) the balance of the remaining instalments for the 12-month term becomes immediately due and payable (this reflects the agreed annual price of the plan, not a penalty); (b) we may terminate the subscription; (c) we may charge interest on overdue amounts at 10% per annum and recover reasonable costs of collection, including debt-collection and legal costs; and (d) we may decline future subscriptions from the Subscriber until amounts owing are paid.

6.4 What default does not do. Suspension or termination does not revoke certificates already earned by individual Learners for genuinely completed courses, and does not disable their QR verification. Those remain governed by clause 4.

6.5 Records on termination. Before the end of a paid term (including a term ending early under clause 6.3(b) after amounts owing are paid), the Subscriber may export its register. After termination the live register stops updating and organisational access ends. We retain records as required by law and our retention policy; individual Learners retain access to their own certificates.

7. Acceptable use and integrity

7.1 The Subscriber and each Learner must not: share logins; complete courses on another person’s behalf; use automation to generate completions; scrape, copy, resell or republish course content; interfere with the Platform’s operation or security; or misuse the AI conversation and voice features (including attempting to extract other users’ data).

7.2 We may suspend an account immediately for a serious breach of clause 7.1, and clause 4.3 applies to any certificate affected by an integrity breach.

8. Intellectual property

8.1 All course content, the bite format, illustrations, software, and the Platform are owned by or licensed to Nexa. Purchase confers a personal, non-transferable licence to access and complete the training — not ownership of the content.

8.2 Certificates may be shared by the Learner for employment and compliance purposes. Nexa’s name and marks may not otherwise be used without permission.

9. Privacy and data

9.1 We handle personal information in accordance with our Privacy Policy. Learner completion records are retained to keep certificates verifiable.

9.2 Subscribers may see their own people’s completion status via the Hub; Learners can access their own records and certificates at any time.

10. Availability and liability

10.1 We aim to keep the Platform available continuously but do not guarantee uninterrupted access; we may perform maintenance with minimal disruption.

10.2 To the extent permitted by law, and subject to clause 1.3, our total liability under these terms is capped at the amounts paid by you in the 12 months before the claim, and we are not liable for indirect or consequential loss. Nothing limits liability that cannot lawfully be limited.

10.3 Training outcomes depend on the Learner and the workplace; we do not warrant that training prevents incidents or satisfies every regulatory obligation.

11. General

11.1 We may update these terms; material changes take effect for new purchases and from the next renewal for existing Subscribers, with notice.

11.2 If part of these terms is unenforceable, the rest still applies.

11.3 These terms are governed by the laws of Queensland, Australia, and the parties submit to the courts of Queensland.

Questions about these terms? Talk to us or email admin@nexa.edu.au.